Friction
What does "Friction" mean?
Conflict or disagreement between people or groups, or difficulty that impedes smooth execution.
Example sentences
Streamlining our PR review pipeline eliminated weeks of cross-team friction.
Unclear asynchronous messaging creates unnecessary cognitive friction for remote workers.
The product design team worked to reduce friction in the new user signup flow.
In business and UX, 'friction' describes procedural barriers or interpersonal tension that hinders velocity.